Hiring Guide For NYC Restaurants - Hiring challenges in New York City restaurants. Restaurant owners are finding more applicants applying for job openings, yet are still having trouble recruiting staff. Some employers use employee referral programs in order to attract new employees and encourage them to stay. Although the city's economy is recovering, restaurants and bars need help to thrive. Many key workers left the city during the pandemic, while others may have simply sought better paying jobs elsewhere.
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New York City restaurants are notoriously difficult environments in which to work. Employees are often required to work late into the night and early in the morning, which can be exhausting. They also compete with each other for shifts. As a result, many restaurants find it challenging to retain staff as well as recruit new ones.
Restaurants have long been at the center of worker shortage complaints, with unfilled job vacancies numbering in the millions--particularly within the service industry. Yet some owners continue to struggle in hiring even after raising wages and offering bonuses as incentives to employees.
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Restaurant owners were able to hire more staff and increase employee hours after COVID-19 restrictions ended. However, progress was hampered by the lingering effects of pandemic and ongoing challenges faced by both workers and restaurant owners. These include low wages, tip inequities and limited or no benefits.
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Samantha DiStefano, of Brooklyn, must close Mama Fox Restaurant & Bar on Sunday evening through Monday because she cannot find enough staff. Susan Povich, of Red Hook, must reduce the number of tables at her Lobster Pound Restaurant to avoid customers being turned away. These owners believe that some workers have simply left the industry and are now working in other fields.
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New York City's workers are under additional pressure because they work in a city that is known for its high level of productivity. Long hours and professionalism are expected, especially by junior employees, who work in the fields of finance, consulting and law. Commuters spend most of their weekday time in offices; giving restaurants and bars just a small window of opportunity for customer acquisition during weekdays.
Due to the three-day week, many restaurants have implemented a shift schedule and launched campaigns that aim to attract customers on Mondays or Fridays - usually the busiest day for restaurants and hotels.
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New York restaurants allow split shifts; however, if an employee works more than 10 hours in one day they are eligible for differentiated pay - an extra hour of minimum wage must be added on top of their base hourly pay rate. Restaurants may pay their staff biweekly, weekly, monthly or on a schedule they choose but must notify employees as to when their wages will arrive.
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NYC workers can benefit from an impressive range of benefits and perks in this city. Ranging from professional development opportunities to health insurance plans, NYC has much to offer its workers.
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New York City restaurants are an integral component of cultural diversity and an economic driver. The industry is not without its challenges, both for employees and owners. Employees face low minimum wages, tips, inequities in race/gender equality, job instability and thin profit margins while owners face additional issues like third-party delivery services find a restaurant job reliance, high operating costs competition soaring rent prices rising labor regulations among others.
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The slow pace of restaurant hiring is a reflection of larger issues in the labor market. Many workers cling to weekly federal unemployment benefits that will expire this September while others opt out entirely of service industry jobs altogether, explaining why restaurants seem to face worker shortages even while unemployment levels overall decline.
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Contrary to other industries, restaurant employees are not entitled to health insurance, paid sick leave or rest breaks. If a host works from 11 a.m. to 3 p.m. before taking two hour break before returning at 5 pm for five more hours until 10 pm then resumes working from five pm until ten pm then the restaurant owes nine hours plus one minimum wage even though they only worked ten total hours!
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Restaurants are heavily reliant on their workers, but they don't always provide enough hours and wages to support them and their families. This was true both before and during COVID-19; today, restaurant workers continue experiencing wages and tips below the cost of living, as well inadequate (or no), benefits, race/gender bias, and job instability. Restaurant owners are also facing thin profit margins, rising costs, competition from third-party delivery services, and a growing need for digital innovation.
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Restaurant careers are notoriously competitive for newcomers. When trying to break into the industry as a server, experienced servers who want to increase their income or advance their career often face fierce competition.
Many restaurateurs have difficulty finding employees because of low pay in comparison to other industries. They also report that young talent prefers to live at home with their families and is resistant to moving to cities.
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Most New York City restaurants fail to pay enough wages on minimum wage or below to support families on an income of the minimum wage or below. Employers often avoid health insurance obligations by scheduling employees to work only 28-29 hour per week to get as close to full-time eligibility as possible. This is an indication of how little value many restaurants place on their workers.